Refund and Returns Policy

Cornwall Wine Centre offers a variety of events and courses related to wine, food, spirits, and beer. Before attending an event, it is important to familiarize yourself with the terms and conditions:

1. General Tastings & Courses:
– Payment must be made in advance to secure your booking.
– Cancellations made more than 4 weeks before the event allow for various options: refund, substitute attendee, transfer to another event, or credit for future events.
– Cancellations between 4 weeks and 2 weeks before the event allow for substitute attendee, transfer to another event, or credit for future events. No refunds will be provided.
– Cancellations made between 2 weeks prior to the event and the event day only allow for a substitute attendee. No refunds, credits, or transfers will be provided.
– Refunds may be subject to deduction of unrecoverable payment processing fees.
– ‘No-shows’ are not eligible for refunds, credits, or transfers.
– For 8 and 4-week courses, with a minimum 7 days’ notice, you can miss an evening and choose to send a substitute, pick up the missed session on a subsequent course, or request a credit for future events.
– In unforeseen circumstances, courses or events may be postponed, rescheduled, or refunded.

2. Gift Vouchers:
– Gift vouchers are non-refundable and valid for 2 years from the date of issue.
– Wine school gift vouchers will be verified before the event.
– For 3rd party gift vouchers, provide company details for appropriate tasting experiences.

3. WSET Courses:
– Candidates must meet the minimum UK legal age for purchasing alcoholic beverages.
– Cancellations/refunds/resits for these courses have specific conditions outlined.
– Refunds may be subject to administration fees, unrecoverable payment processing fees, and the cost of study materials.
– Postponement, rescheduling, and refund policies apply in certain circumstances.

4. Exam Re-sits:
– Re-sits are possible, but specific conditions and fees apply.
– Fees vary depending on the level and mode of the exam.

5. Course Transfers:
– Transfers to an alternative course date are possible within a specific timeframe, subject to availability and an administration fee.
– Transferred courses are not eligible for refunds.

6. WSET Course Exams:
– Exam dates are fixed based on the course you booked.
– Requests to transfer to an alternative exam date incur an administration fee.
– Late transfer requests may incur additional fees.

7. WSET Reasonable Adjustments:
– Students with additional needs may apply for ‘reasonable adjustments’ for extended examination time. Requirements are assessed individually, with 6 weeks’ notice required.

8. WSG Course Exams:
– Exam dates are fixed based on the course you booked.
– Requests to transfer to an alternative exam date incur an administration fee.
– Late transfer requests may incur additional fees.

9. Corporate & Private Events:
– Non-refundable deposits are required to secure the date for corporate and private events.
– Final numbers must be confirmed one week before the event, and the remaining balance must be paid.
– Additional guests attending may incur extra charges.

For more information, please contact us directly via phone or email.